New!! $7 Return Shipping Labels
Need to return an item that doesn't fit quite like you hoped? Want to exchange it for a different size? Use the form below to send in the details of your return.
Once you've completed the form and pressed send, you'll receive an automated email with an RMA# in the subject line. Package your return up in a box and write this RMA# on the outside of the box. To use the return shipping label that came with your order originally, simply peel and stick it on the box and drop off your package at the nearest Purolator or Canada Post office (depending on what kind of return label you've been given).
To ensure that your item is not refused, make sure it is new, unused and has all the original packaging. If returning boots, helmets or other items that already come in a box, be sure to package them in an external shipping box as we can't sell an item to someone else if the product packaging has been ruined with shipping information.
If you no longer have the return shipping label that was sent with your order, please reply to the automated RMA email you receive and ask for a replacement shipping label that you can print out.
Once we receive and inspect your return, we'll either charge you $7 (plus tax) in the case of an exchange or issue a refund less $7 plus tax if you've returned for a refund.
Please note that return shipping labels cannot be generated for cross border shipments and the $7 return shipping fee does not apply to cross border returns either.